Data Privacy Policy

Tourism and Public Relations Services Limited, trading as Serengeti Balloon Safaris (SBS) is committed to protecting the privacy and personal data of all customers and ensuring compliance with the Tanzanian Data Protection Act.

This Data Privacy Policy outlines how we collect, use, store, and protect personal information provided by passengers when booking and participating in balloon flights.The following policy explains how we will do this:

Collection Of Personal Information

The Site may collect personal information from you (such as name and email address etc) when you complete the enquiry form or send an email.

From time to time we may ask you for further information, such as dietary or medical needs, to provide tailored services during the safari.

If you link to other companies from external links on our site, they may collect information. Such sites are not within our control and are not covered by this privacy statement.

Purpose of Data Collection

The personal data collected is used for the following purposes:

Processing reservations and payments for balloon flights.
Communicating booking confirmations, cancellations, and changes.
Providing transportation and additional services related to the balloon safari.
Ensuring compliance with safety regulations and facilitating a safe flight experience.
Managing customer service inquiries and requests.

Collection Of Other Information

In addition to personal information, the Site may also collect information about you automatically when you visit. The collection of information may involve the use of cookies.

A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you first visit the Site. The cookie allows the Site to identify your computer and find out details about your last visit. Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

If you choose not to receive our cookies, your experience with the Site might not be as quick or responsive as if you do receive cookies.

The information collected by cookies is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Site and geographical location.

Legal Basis for Processing

We process your personal data based on your consent when you make a booking or inquiry, and where necessary to perform the contract between us. We may also process data to comply with legal obligations and to protect your vital interests during the flight.

Data Sharing

We may share your personal data with trusted third-party service providers, such as payment processors and communication services, solely for the purpose of providing our services. These third parties are contractually bound to protect your data and to use it only for the specified purposes. We do not transfer your personal data outside of Tanzania without your explicit consent, unless required by law or for the execution of your booking.

Data Storage and Security

Your personal data is stored securely on encrypted servers within Tanzania. We implement robust security measures, including encryption and access control, to protect your data against unauthorized access, loss, or misuse.We retain your personal data for a period of two years after the date of your last interaction with us, unless a longer retention period is required by law. After this period, data is securely deleted or anonymized.

Your Rights

You have the right to access, correct, and request the deletion of your personal data held by us. To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, in accordance with the Tanzanian Data Protection Act.

Use of IP Address

An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. On occasions, this Site may collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of this Site.

Disclosure

SBS will not publish, give, sell or rent your information to any third party companies. However, we reserve the right to disclose personal information when we believe in good faith that the law requires it.

How to contact us

Should you have other questions or concerns about these privacy policies, please send an email to [email protected]